Terms and Conditions

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Fees

Our fees are $180 per term inclusive of GST. New students may attend the first class for free. However they agree to pay for a full term if they decide to continue. Ongoing term class students are required pay fees in full prior to the class. After this date, vacancies are offered to children on waiting lists. If a student is unable to make full payment by the due date and you still want to hold a place, please contact the School to make alternative arrangements. For late registration during a term already partially completed, you may register your child and we may discount the cost of the remaining classes. Accounts will not be sent.

Registration Process

Prior to attending the first class, the parent/guardian must complete an online registration form (renewed annually) and accept our terms and conditions. Classes are filled on a first-come first served basis and the maximum students in a class of 16. Children should be registered for classes that are age appropriate. If upon receipt of your registration a class is full, we will notify you by phone or e-mail and will place the child on the wait list. If we have any cancellations we will draw from the waiting list in the order that a registration was received. If the class is full, we will either give you an opportunity to register for another class or refund your money.

Delivery Policy

Each family will be invoiced by e-mail at the beginning of each term. We are implementing a payments system which will allow payments by PayPal and Mastercard/Visa direct from their invoice. Parents will continue to be able to pay by Direct Deposit using the following details:

  • Account Name : Artlings Studio
  • Bank:Comm Bank
  • BSB : 065 144
  • Account No :1023 1133

Security

Artlings Studio uses the Advam Payment Gateway for its online credit card transactions. Advam processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Advam gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Artlings Studio or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within Advam?s bank-grade data centre, further protecting your credit card data.
  • Advam, is an authorised third party processor for all the major Australian banks.
  • Advam at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Artlings Studio.

Discounts & Charges

Discounts are offered as follows provided the account is paid within 14 days of issue:

  • $10 or 2.78% (whichever is higher) for families enrolling 2 or more children.
  • 10% for school card holders provided the account is paid within 14 days of issue

Classes

Classes and workshops are offered for children aged between 5 - 12 years unless otherwise specified. This includes kindergarten children of 5+ years. Punctuality is crucial. Students should be dropped off and picked up within 5 minutes of starting and finishing times. The Parent or Guardian acknowledges that the studio, or its employees or agents, will not be responsible, whether in contract or negligence, for any harm or injury caused to or suffered by any or all of the child(ren) due to the negligence of the School or its employees or agents where the Parent or Guardian fails to collect, or arrange for their child(ren) to be collected, at the end of any class. If someone other than a parent or family member is likely to be picking up your child, Artlings must be informed prior to the event and agree that such person(s) are able to produce photo identification to the School, if requested.

Doors may be locked during class for security reasons. Please advise of late/early drop off or pick ups.

If your child has special needs, Artlings must have a written description prior to enrolment being accepted.

Parents/Guardians (or an allocated responsible adult) must be contactable at ALL times during class.

Parents/Guardians of children must exit the art facilities in lesson as their presence is often a very large distraction for students. Only in exceptional circumstances, the teacher may agree that the parent may stay for the lesson. Students attending for the first time may also have their parent in attendance.

After School Snacks

Parents are asked to provide children with an after school snack for their child. Please set yourself a reminder to do so evey week as we are not licensed to provide food to children We apply the food sharing policies of the school we are holding classes at including those relating to nuts and containing nuts or nut ingredients. Please remind your children.

Clothing

You will be advised if smocks are going to be provided by artlings. If they are not provided, the parents/guardians must supply their own smocks. We endeavour to use soluble products to prevent staining wherever possible but please remember your child is an artist. A little paint in their hair shows others his interesting pursuits! No responsibility will be taken by Artlings for dirty clothes.

Behaviours

All students will be on a 'trial' basis their first class. If their behaviour or concentration are an issue, parents will be asked to wait until their child ready before enrolling. Artlings reserves the right to refuse admission to any participant who poses a disciplinary problem or who disrupts other students in their learning.

Photography

Photographs of your child and their artwork may be taken during class for website, the Facebook page or for other advertising and publicity purposes. Artlings reserves the right to publish any photographs of children working in class, and or artwork created by the students. If you not wish for your child to be photographed, please inform Artlings before the commencement of your child's first class.

Missed Classes / Withdrawels / Cancellations

No refunds will be given for missed classes. Our exceptions to this policy are:

  • Student illness (permanent)- a Doctor?s certificate must be supplied stating the child is unfit to continue with their School classes at present and in the future. Fees will be credited from the date of the doctors certificate.
  • Student illness (Temporary)- a Doctor's certificate must be supplied stating the child is unfit to continue for a specified time period. Fees will be credited from the date of the doctors certificate.
  • Family emergency/illness- a Doctor?s certificate or other supporting documentation from a professional (school principal, police, Families SA). A family credit of fees to be used at the School once the family is in a state to continue. Fees will be credited from the date of the doctors certificate or documentation.
  • A Parent/Guardian has contacted Artlings prior to the class being missed and Artlings has negotiated an agreeable outcome.
  • Moving overseas/ interstate- a supporting letter of proof from employer or realtor. A refund of fees from the date of which the certificate is received by the School.
If we cancel a class, we will offer you a refund or apply the class fee to another class. Requests for cancellation of the booking cannot be refunded but we will issue a pro-rata studio credit that may be used any time during the next 12 months. Artlings reserves the right to refuse a refund fees if your child simply chooses not to attend or you change your mind.

Sickness

We are careful to provide a safe environment for all children and ask that Parents/Guardians advise us of any allergies or medical conditions of the child on the registration form and update us promptly if there are any changes to that information.

Please do not send your child to the studio when they are feeling unwell. We reserve the right to restrict attendance or send a child home when we feel that child is ill or risks the health or well-being of other children. Please contact the studio and we will assist you to arrange a sick day make-up session if we have any appropriate places available.

Emergency Contact Information

It is the responsibility of the Parent/Guardian to ensure that Artlings has current contact information for the purposes of medical or non-medical emergencies. We shall be promptly notify us of changes in mailing address, telephone number, email address, medical information, authorized care givers and emergency contact information. Artlings policies are subject to change without notice.

Privacy Policy

Artlings Studio regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Artlings Studio users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Artlings Studio at 0410611915.

Collection of Information

In order to use the Artlings Studio website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Artlings Studio is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Artlings Studio customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff

development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at kellie@artlings.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at kellie@artlings.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Artlings Studio uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at kellie@artlings.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Artlings Studio may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Artlings Studio does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Artlings Studio site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Artlings Studio Website.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Online Merchant

This online merchant is located in Australia.